5 Takeaways from the abc360 Conferences

For the first time in almost two years, EMS leaders, practitioners, executives, managers and privacy officers gathered in person for the abc360 National Conference on …

Keeping Your CAD Cutting-Edge

In the implementation phase of getting a new computer-aided dispatch (CAD) system, you configured your system and prepared your servers. Then you moved on to …

Takeaways from the CPSE 2022 Excellence Conference

It’s been a few weeks since the Center for Public Safety Excellence (CPSE) “Excellence: Resiliency & Reinvention” conference wrapped up in Orlando, Florida. It was …

ET3 or Not, EMS Needs a Better Reimbursement Model

You don’t need me to tell you that not every patient for whom an ambulance is called belongs in the hospital. And yet we know …

7 Must-Haves to Ease the Pain of EMS Billing

There’s a saying that “the job isn’t finished until the paperwork is done.” That’s especially true for EMS and other healthcare organizations when it comes …

The CAD That Plays Well With Others

If you’ve ever had to put a new computer-aided dispatch (CAD) system in place, you know that one of the biggest headaches is typically getting …

The CAD of the Future

Computer-aided dispatch (CAD) systems can be stressful for agencies — choosing one, implementing one, getting your team to embrace one, and ensuring your CAD continues …

How CAD Technology Can Better Help You Serve Your Community

Fire and EMS agencies now have access to a multitude of technologies. But are you taking full advantage of what those technologies can offer? Today’s …

4 Takeaways from Pinnacle 2021

Once again, and for the 15th time, EMS leaders came together for Pinnacle, held this year in Phoenix, Arizona. And once again the schedule was …

You’ve Picked Your CAD. Now What?

Congratulations! You’ve chosen your next computer-aided dispatch (CAD) software system. That’s no small decision. Now that it’s time to put it in place, you may …