Continuous Innovation & Improvement: Logis’ Commitment

Gil Glass

Chief Executive Officer, US
Inspired by a product that makes a difference and motivated by a talented staff, Gil has a passion for using technology to help communities.

Just as you are committed to continuous improvement to best serve your customers, patients and funders, Logis is always fine-tuning our offerings to meet the evolving needs of fire and emergency medical services organizations around the globe.

The Spring 2021 product updates bring a number of new features. These updates stem from requests we hear from our customers throughout the year and new ideas from the Logis team of how to improve our tools and the experience of those who use them. In this first post of a two-post series, we will highlight a number of updates to our flagship product, Logis IDS.

1. Improved Screen Structure for Better Call Management

New improvements to intake screens include expanding panels, summary information and custom layouts to best meet the requirements of in-bound call management.

2. Multi-Path Questionnaires Help Streamline Processes

Improved functionality and layouts streamline a multiple pathway question approach to derive key elements for response. Pre-determined, custom logic displays relevant outcomes to minimize screen clutter and increase focus on the next relevant item.

3. Service Level Agreement (SLA) Rules Improve Prioritization and Arrival Estimation

New updates include automatic notification of different time warning thresholds when a service level agreement is adjusted. This new feature helps staff provide a more refined time window when resources are unable to meet the initial requested time. Plus, IDS now automates the configurable application of a default SLA for return transports to reduce confusion.

4. Improved Time Management and Time Change Tracking

Ensure appropriate recording of changes for subsequent review with time change tracking by reason with the ability to prioritize those reasons when the planner is optimizing tasks.

5. Other New Features Requested by IDS Users

  • Warnings for return transport times scheduled to occur before the initial transport
  • Global and single unlock of fields for second and subsequent transports
  • Creating limits on certain Call Classes at a particular time to preserve higher qualified crews in a mixed model system e.g. ALS support for non-emergency calls: two units at any point
  • Waypoint and split creation with defined templates for common use cases e.g. bariatric equipment, specialist team pick up, etc.

Watch: Learn more about these new IDS features

6. Additional Response Plans Address Even More Scenarios

Apply unique response components in different scenarios with additional response plan options as an output from primary response plans.

7. Easier Exporting & Importing of Reference Data

Significantly reduce time associated with configuration changes by easily copying, saving and applying configuration setting elements from one environment to another. This feature automatically identifies elements that require specific human attention on import.

8. Unit,Crew & Equipment Interface Improvement for Increased Clarity

Finally, Unit, Crew, Device, and Equipment sign on interface have been improved, providing greater clarity for operators of default, free and matching components.

Watch: See these new IDS features in action

Want to learn more about these upgrades or about how you can bring IDS into your call center? Request a demo today.