• Predictive AI Deployment
  • Advanced Emergency Recommendations
  • Automated Planning

Our approach to CAD revolutionizes dispatching and emergency response. Logis IDS is the CAD of the future. We partner with your organization to understand its unique needs and challenges. That collaboration results in customer configured, cutting-edge technology solutions that provide the data, analytics and information you need to make informed, efficient decisions to help your patients, providers and telecommunicators.


Our intelligent decision support engine’s continuous real-time data analysis drives dynamic, automatic resource-posting, improves response accuracy and manages resources more effectively — saving dispatchers 30-45 seconds per call and getting the right resource to the right patient every time.


Logis IDS’s flexible response plans and real-time, automated location and traffic analysis help fire departments meet their community’s unique needs. Plus, hydrant management and pre-programmed incident attachments, such as blueprints and building schematics, lead to a safer, more effective response.

Mobile Integrated Healthcare

With pre-established custom eligibility questions and transport requirements, Logis IDS helps mobile integrated health and nurse triage organizations identify, book and track the right service at the right time.


Drawing from preconfigured rules, Logis IDS helps 911 communications centers deliver reproducible results for every call. Our exception management approach focuses staff time and effort on only the most urgent, non-routine calls.

Healthcare & Hospitals

Logis IDS’s sophisticated tools provide real-time coordination of multiple care teams – from physicians to physical therapists to substance abuse counselors. Leverage powerful custom algorithms to support any coordination and communication needs.

Video of Logis IDS sofware demonstration

Automated, Rule-Based Responses

Built to implement an organization’s established deployment and response plans, Logis IDS empowers dispatch staff by reducing time spent on routine activities. Our CAD doesn’t rely on dispatchers to track all resource availability, including breaks and end of shift times. Instead, IDS uses agency-programmed logic to suggest the most efficient resource allocation for dispatcher approval, freeing staff to focus on the most critical and complex needs.

Powerful, Reliable & Redundant Software

IDS' unparalleled third-party integrator significantly simplifies the interface change and upgrade process. Plus, next generation mapping using HERE with real-time updates and use of open APIs improve location accuracy. Call routing and overflow enables workflow between dispatchers or across multiple call centers.
Partner Rene Munk speaks to the power of IDS
"Logis IDS is a powerful tool. Its automation capabilities set the bar high for other CAD providers on the market."
Christopher Corbin
Data Systems Engineer for a medical transport organization
Telecommunicator working in a 911 Public Safety Answering Point (PSAP) with multiple screens

Enhanced Telecommunicator and Caller Experience

Logis IDS is a game-changer for call centers, PSAPs and emergency communication centers. Once programmed to your preferences, Logis IDS will automatically schedule tasks, communicate tasks to crews, and dynamically update the entire plan with vehicle status. Pre-populated caller data and easy-to-understand visual displays also reduce stress on telecommunicators, allowing them to focus on caller engagement.

Continuous, Real-Time Optimization

Always on, IDS’ real-time background planning ensures operations are optimized based on available information. Logis’ planning engine continuously evaluates and adjusts to changing conditions, even predicting where a unit will be in 60 seconds – when the task will be received and acted on – not just where it is right now.
Animation demonstrating real-time location of EMS resources using Logis Solutions software