Dispatching

The dispatching of resources has traditionally been a task that requires dispatchers to remember what all resources are currently doing and what is planned for them in the future. When inevitably something changes, your dispatchers must then replan in their head. Logis IDS through its Planning engine and Emergency Dispatch Logic changes the paradigm, allowing your team to focus on the exceptions to the norm.

Next Generation Mapping

With HERE™ as provider, Logis IDS offers next generation mapping, including multiple map layers, searching of both online and offline address and real-time map updates. Logis IDS is also capable of utilizing your existing address data for a combined search.

Cross Functional Planning and Dispatching

Real-time background planning is a unique feature for Logis IDS that assists with making sure that your operations are always optimised. The planning engine continuously evaluates the plan in response to operational conditions and applies updates if it can be improved.

Dispatchers and planners can take advantage of the fully automated scheduling functions build into Logis IDS. The system will automatically schedule tasks on relevant resources, send tasks to vehicles, and dynamically update the entire plan upon receiving status updates from vehicles.

Logis IDS’ Emergency Dispatch Logic provides an easy to understand visual display of recommendations for the assignment, and reassignment of emergency resources. In many cases the logic can automatically dispatch resources followed by a manual approval step to reduce the critical response time.

Break and End Of Shift Management

Break and End-of-Shift management are difficult tasks to manage consistently. Through both our Planning engine and Emergency Dispatch logic Logis IDS helps ensure that breaks are received and end-of-shift time are managed within compliance of your business rules.

Breaks are treated similarly to other tasks and are configured with their own service level requirements; therefore, when it is time for a crew to receive their break it is automatically assigned. Once assigned, if an emergency incident occurs the resource is recommended, but the dispatcher is notified that there is a break in progress. Dispatchers can automatically reschedule the break if interrupted.

The planning engine in Logis IDS, by default, prevents the automatic scheduling of tasks that will create End-of-Shift overtime. A dispatcher may manually assign a task that will cause a resource to go past their scheduled end-of-shift. IDS provides clear visual indicators when this occurs. In the event of an emergency incident the dispatcher is notified that assigning the resource may cause an end-of-shift violation.

Integrated Health

Integrating the healthcare of your patients has become a critical function in today’s healthcare environment. Logis IDS allows you to get the most appropriate resource for a patient, whether that is someone to talk to on the phone, scheduling a provider to visit, booking a time in an Emergency Department or sending a transport resource. Key to this is the ability to manage Inbound Phone Triage requests, Home Visits, and ED Patient Inflow Management.

Inbound Phone Triage

Logis IDS provides a unique configurable tool called PrEval to assist your organization with the triaging of callers. PrEval allows for custom triage workflows. These workflows may result in customizable outcomes, such as, nurse advise, home visits, or transportation. PrEval gives your organization the ability to provide relevant direction to nurses and physicians while enabling a conversational approach to triage.

Home Visits

Many encounters with patients are not the result of the need to transport them. Logis IDS excels at managing your patient’s care plan scheduling. These visits can be ad hoc or scheduled and include services such as Nurse, Physician, Paramedic home visits, and mobile lab and x-ray. IDS puts the tools in your providers' hands to manage this patient population.

ED Patient Inflow Management

A major component of integrating out of hospital care is assistance with managing the inflow of patients into emergency departments. Logis IDS provides the ability manage waiting time queues at emergency departments where based upon the patients' complaint the patient may be booked into a queue and given a time to arrive at the ED for treatment.

Voice

Communication Centers historically have multiple methods of receiving phone, and radio traffic from customers, and providers. This normally has required multiple computers, and devices. Logis IDS Voice Integration provides the ability to manage all voice related activities directly in our solution. This enables your communications team, customers, and providers to have a seamless experience.

PTT Radio

Push-to-Talk radio has become a standard method of communicating with providers in the field. Logis IDS brings a unique approach to PTT that eliminates the need for multiple devices, and group broadcasts. Through our Logis Mobile Android and IDS Client your team can engage in point-to-point communication directly from IDS. When there are multiple resources assigned to the same incident IDS can automatically group the resources into a talk group for communication.

Phone System

One of the key drivers of customer satisfaction is knowing who’s calling and avoiding asking questions that don’t add to the customer experience. Logis IDS integrates with phone systems such as Avaya and Cisco to deliver a seamless experience for both callers and call takers. When an inbound call comes in and IDS recognizes the phone number it will display the appropriate call taking screen and pre-populate key customer information. When call takers need to call a phone number they can click to dial from anywhere there is a phone number in IDS eliminating the need to go outside of the solution to make calls.

Logis voice platform also supports extended tagging of voice snippets for standard voice log solutions to enhance the ability of searching for relevant calls in a play back situation.

Call Routing and Overflow

Another key satisfaction driver is the ability to route calls to the most appropriate call taker or dispatcher. Logis IDS identifies inbound phone lines and displays them to the most appropriate call taker or dispatcher. If your organization is managing multiple call centers, then IDS enables call overflow between centers.

Mobile

Logis Mobile is an extension of the IDS functionality to mobile units, which facilitate real-time exchange of task or call information and status updates between dispatchers, vehicles, and crew.

The main focus of the Logis Mobile Solution is a combination of ensuring the ability to bring any required functionality from connected systems to mobile users, while using a technical platform that minimizes impact by quality of communication channels as well as allowing for completely centralized management.

Low Network Reliability

The reality of any communication network is that there are areas and periods of time where connectivity is a challenge. Logis IDS’ mobile solution provides both dispatchers and providers with clear indicators of connectivity. Our mobile solution also supports store and forward so that when a device has received a task then becomes disconnected providers may continue to status through the task. When the device reconnects all stored information is forwarded to IDS.

Crew Unified Communication

Logis Mobile offers a unique opportunity to fully unify crew/provider communications. Our mobile solution is capable of fully integrating voice, messaging, and call information through both our Windows and Android Mobile applications.

Logis Mobile also supports multiple synced devices per resources so that a provider may have a MDT in their vehicle and a handheld. Statuses are synced between the devices.

Field Supervisor Module

When logging on to Logis Mobile as a field supervisor, extended functionality becomes available. This allows the field supervisors to see all relevant units on a map as well as a list of their current tasks including how long they have been in their current status. The field supervisors can then attach themselves to any call and automatically navigate to the position the responding unit is at at any given time.

Connect

Connecting multiple systems is a major challenge for any healthcare organization. Traditionally, when any changes are made to any of the systems any interfaces involving that system will need to be changed. With Logis R3I (Redundant 3rd party Integrator) only the interface between the system and the Integration Server will need to be changed.

Flexible Technology and Configuration

Decoupling Logis IDS solution from the external systems has many benefits, such as the ability to replace these systems (new version or completely different systems) on the fly without compromising the operational status of the dispatch center. It is also possible to run multiple versions of external systems simultaneously.

Should any connected external system fail, Logis IDS will not be affected, and R3I can quickly, through it’s built in cache, bring the failing system up to speed with the current status when it is back online.

This straightforward interface implementation supports common communication protocols and is built on Windows WCF and Supports SOAP, HTTP, FTP, TCP, SMTP and can log all activity. Message processing and queuing can be spread over a load balanced cluster

Open APIs

The nature of Logis’ R3I integration engine the collection and exchange of patient data to external systems is second to none. R3I allows systems to communicate with one another and share data.

Logis provides open APIs, such as a Search API for getting AVL and address data as well as a standard REST API for exchanging resources, creating calls or even dispatch resources in IDS from an external system.

Booking

Realising your customers have a wish to interact electronically with your communications center, Logis Portal supplies an electronic window into your operations. What information is displayed is controlled by the configuration, which allows for individual setup for each customer you serve.

Patient In and Out-Flow Status

The arrival and departure screen in Logis Portal is capable of giving your customers a complete overview of when and what patients are coming and being picked up based on facility and department. In case of emergency or trauma patients en route to the emergency department, the portal even supports live video feed from the unit to the staff at the hospital to help prepare for the arrival as well as provide guidance to the crew in the unit.

Booking with Eligibility

In today's EMS markets a lot of calls are being booked with a request for the wrong level of service. This can be a problem regarding compliance or it can have ramifications for patients requiring a high level of service, since the highly skilled resources are tied up performing transfers for which they are overqualified. To help with booking the right level of service, the Logis online booking wizard has built in eligibility that will determine the level of service needed.

System Status Management

Ensuring compliance with post plans is a major task in any emergency dispatch center, and Logis IDS provides very visual indications as well as cross solution functions to manage compliance. All relevant posts are displayed color coded on the map, and it is possible to assign resources directly from the map as well as from the dispatch screen.

Fixed and Dynamic Posts

Depending on the current level of available resources the System Status Management features of Logis IDS constantly updates and alerts dispatchers to any action necessary, and the level can be configured to include or exclude resources based on dispatch area, type and capability and dedicated events etc.

Workflow Management

Logis IDS has extensive and customizable workflows for call taking in any scenario. From a nurse hotline where calls need to be transferred to the GP on duty or results in an emergency response, Logis IDS provides the ability to track the call through all the steps.

Emergency Call Taking

With quick entry of necessary information, Logis IDS supports sending the first unit to an incident even before call taking is completed, and call takers get an immediate overview of when and what unit will arrive at the scene based on the emergency dispatch logic, alleviating the need for asking the dispatchers for ETAs across the room.

Non-Emergency Transfer Booking

When scheduling non-emergency patient transfers, it is important to ensure all relevant information is captured regarding eligibility, patient condition and level of service requirements. Logis IDS has a booking workflow that ensures all data is valid at point of entry and allows for accurate reporting and dispatching. In addition, the call taker will have a constantly updated ETA available while talking to the customer taking into account resource availability now and in the future.

Mobile Health

The scheduling of mobile health such as visit by physician, mobile x-ray and lab or even call backs is easily performed during call taking following a similar workflow to non-emergency transfer booking. All information is documented and tracked on the patient level to allow for patient medical journals directly accessible during the call taking process.

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